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• Free Shipping: Only available during promotional campaigns or special offers.

• Address Requirements: Complete postal address with pin code, email ID, and contact number is mandatory.

• Dispatch Timeline:

  • In-stock items → dispatched within 3 working days.

  • Out-of-stock items → produced and dispatched within 10 working days (you’ll be informed).

• Delivery Schedule: Monday to Saturday, 9 AM – 7 PM (excluding Sundays & public holidays).

• Delays: Delivery times may be affected by weather, strikes, or courier issues.

• Tracking: Order tracking details will be emailed once the package is dispatched.

• Support: For clarifications, contact info@shuddhvana.com

• General Rule: No returns or refunds once an order is confirmed. Exceptions apply only in cases of damaged, missing, or spoiled products.

📦 Damaged Products

• Must notify within 24 hours of delivery via email (info@shuddhvana.com).

• Required: Order number, invoice image, outer box image, 2 clear product images, and unboxing video.

• Replacement will be sent within 8–15 days.

• Only the affected item in multi-item shipments will be replaced.

• Email responses within 24–48 hours.

📭 Missing Products

• Must notify within 24 hours of delivery via email.

• Required: Order number, invoice image, outer box image, 2 clear images of opened box, and unboxing video showing received items.

• Refunds not accepted, but missing product will be promptly re-sent.

• Email responses within 24–48 hours.

🥀 Spoiled Products

• Must notify within 2 days of delivery via email.

• Required: Order number, packaging/manufacture date, clear images or video.

• No returns for taste, texture, color, or aroma differences (products are natural & handmade).

• Replacement issued after investigation.

• Email responses within 24–48 hours. https://www.shuddhvana.com/_files/ugd/4765d8_e39fb714cc464703ae4619825b7d70a1.pdf

More information about product, such as sizing, material, care, and other instructions have shared above.